Privacy notice
1. INTRODUCTION
This Privacy Notice is issued by Plant Health Care plc ("Plant Health Care"). Any reference to "we", "us" or "our" in this Privacy Notice shall mean Plant Health Care, which is a public limited company incorporated in England and Wales with company number 05116780 and Plant Health Care (UK) Limited, which is a private limited company incorporated in England and Wales with company number 03688741 (together, the "PHC Group").
Your privacy is important to us, and we are committed to protecting your personal information and treating it fairly, therefore we will only process your personal information in accordance with this Privacy Notice.
This Privacy Notice explains what personal information we collect about you, how we use it, our reasons for doing so and your rights.
Where we use the phrase "personal information", we mean any information about you, which can be used to identify you (e.g. your name or email address).
Under EU data protection laws, we are the controller of the personal information that we process about you, unless otherwise stated, this means we control the way information is used and processed.
You can contact us using the details below if you have any queries or concerns about how we respect your privacy (see CONTACT US).
- This Privacy Notice is provided in a layered format so you can click through to the specific areas set out below.
- This Privacy Notice may be amended or updated from time to time to reflect changes in our practices with regards to processing personal information or changes in applicable laws.
Click on each heading for more information:
- INTRODUCTION
- THE INFORMATION WE COLLECT, HOW WE USE IT AND OUR REASONS
- SHARING YOUR INFORMATION
- HOW LONG WE KEEP YOUR INFORMATION
- YOUR RIGHTS
- CONTACT US
- INTERNATIONAL TRANSFERS OF YOUR INFORMATION
- THIRD PARTY LINKS
2. THE INFORMATION WE COLLECT, HOW WE USE IT AND OUR REASONS
The table below sets out the personal information that we collect about you, how we collect that information, how we then use that information and our reasons for doing so. (Please see the section SHARING YOUR INFORMATION for details of how we may share your information).
2.1 When you make an enquiry with us e.g. about our business, for investor information, regarding a product or our website (whether by telephone, post, email, online or face to face interaction)
We may collect the following personal information about you, from you:
- Contact details (name, telephone number, email address and/or postal /delivery address)
- If applicable, your company name and position / job title
| Our purpose for collection and use | Legal basis |
|---|---|
| To enable us to contact you about your enquiry, to log your enquiry on to our systems (if necessary) and to respond to you appropriately concerning your enquiry | This is necessary in order to communicate with your regarding your enquiry and to achieve good customer service, specifically:
|
2.2 When you purchase a product from us or take part in negotiations with us in respect of a product or service (by telephone, post, email, online or face to face interaction)
We may collect the following personal information about you, from you:
- Contact details (name, telephone number, email address and/or postal /delivery address).
- If applicable, company name and position / job title.
- Transactional details (details of purchase covering the payments you've made and products you've purchased (or that you have taken steps to negotiate the purchase of), the time and date of purchase, details of any relevant payment card and/or bank account (including billing address)).
|
Our purpose for collection and our use |
Legal basis |
|---|---|
| To enable you to order products from us, and (for businesses only) for us to negotiate and order products and/or services from you In order to take payment and details of the products you buy so that we can provide you with a receipt; to effect the purchase(s), to communicate with you in negotiation and / or about a purchase/potential purchase; to enable collection of a product or services, (if you are a customer) to provide good customer service to you and deliver the product to you. Also, to enforce a contract against you if you do not honour it, including seeking to collect any debts that you may owe us. |
This is necessary for the performance of a contract between us (or in order for us to take steps towards agreeing a contract between us – i.e. "negotiation" towards a contract). |
| To enable us to communicate with you In order to register you as a new customer, to communicate with you about operational changes to our website and our products, for example if after your purchase we were to withdraw a feature of our website or change this Privacy Notice. |
This is necessary to achieve our and your legitimate interests of keeping you up to date on issues which might affect you regarding our service operation (including website), commercial negotiations and products or services. |
| Marketing To contact you from time to time about our similar products, news and offers (unless you object) via telephone. |
Where applicable, this is necessary to achieve our legitimate business interests of promoting our products to you (through marketing), to the extent that your fundamental rights do not override those interests. In each marketing call we will provide you with the option to object to any future marketing via telephone. Please see the section YOUR RIGHTS regarding your right to amend your preferences for marketing or to withdraw consent (if applicable). |
2.3 Where you are a previous customer and we intend to market to you by telephone
We may collect the following personal information about you, from you:
- Contact details (name, telephone number, email address and/or postal /delivery address).
| How we use the information and why we require it | Purpose and legal basis | Sharing with others |
|---|---|---|
| To contact you from time to time about our products, news and offers (unless you object).This will be by way of telephone if you are a previous customer. In each marketing call we will provide you with the option to object to any future marketing via telephone). |
This is necessary to achieve our legitimate business interests of promoting our products to you ('Marketing' purpose), to the extent that your fundamental rights do not override those interests. Legal basis: our legitimate business interests of promoting our products to you (through marketing). |
We will not share your information with any non-PHC Group companies for the purposes of direct marketing. You can let us know at any time if you no longer wish to receive marketing from PHC Group (in each marketing call we will provide you with the option to object to any future marketing via telephone). Please see the section YOUR RIGHTS regarding your right to amend your preferences for marketing or withdraw consent. |
2.4 When you visit our websites www.planthealthcare.com and www.planthealthcare.co.uk.
We collect certain personal information about you through Cookies: These are small text files which are transferred from our website and stored on your device e.g. your computer's hard drive. They are widely used in order to make websites work, or work more efficiently, as well as to provide general usage information to website owners.
You can set your browser to refuse some or all browser cookies, or to alert you when a website sets or accesses cookies. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly. For further information on the cookies we use, please see our cookie declaration.
3. SHARING YOUR INFORMATION
- Service providers: We use third parties to provide certain services for us. We only share and/or allow these organisations to access to your personal information where it is necessary for the provision of those services. We have contracts in place with these parties which cover the protection of your personal information.
- IT service providers: They provide our cloud storage and website functions - in order for us to have an online presence, receive your online enquires, facilitate the ordering process and for our access of online functions such as email. This is necessary for the purposes of our legitimate business interests of enabling the sale of our products and effective running of our business operations online and through IT systems, to the extent that your interests and fundamental rights do not override those interests.
Dropbox, Microsoft Outlook 365, rSpace (which is hosted by Amazon)
- Delivery companies: We will need to share your Contact details and (if necessary) the product purchased with postal and courier services to arrange for the products you order to be delivered to you. This is necessary for the purposes of performing our contract with you regarding the purchase and receipt of goods.
Federal Express, Key International, Echo Global Logistics and Crane
- Professional services: Our lawyers and debt recovery companies who recover debts on our behalf - This is necessary for the purposes of our legitimate interests: fraud prevention and your interests and fundamental rights do not override those interests.
Legal obligations: In some circumstances, we are legally obliged to share your personal information. For example under a court order, with the police or where we cooperate with a European supervisory authority (such as the UK Information Commissioner's Office ("ICO")) regarding complaints or investigations or the police, where necessary for preventing crime. In any scenario, we’ll satisfy ourselves that we have a lawful basis on which to share the information.
Marketing: Please see the section - Where you are a previous customer and we intend to market to you by telephone for further information about how we use your personal information for this purpose.
4. HOW LONG WE KEEP YOUR INFORMATION
We will keep your personal information for no longer than 7 years from the point of collection. Afterwards we will securely delete your personal information.
5. YOUR RIGHTS
Subject to applicable law in your location, you have a number of rights with regards to our use of your personal information. These rights are set out below.
- Some exceptions may apply and depending on your country of residence or domicile, you may have other legal rights over the personal information we collect from you and your devices.
- We reserve the right not to comply with any requests we receive where we may lawfully do so.
- We aim to respond to all legitimate requests within one month of receiving them. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
- When you ask us to exercise one of the following rights, we may need to ask you for specific information to confirm your identity. This is a security measure to ensure that your personal information is not disclosed to any person who does not have the right to receive it. We may also contact you to ask for more information in order to understand your request.
Click on each heading for more information.
Your right to be informed
You have the right to be informed about how we use your personal information. This Privacy Notice is intended to meet that requirement.
Your right of access
You have the right to ask us whether we hold information about you and, if so, for us to give you certain details about that information and/or the information itself. This right is commonly known as a subject access request. If you would like to make a subject access request, please do so in writing (see CONTACT US).
In the case of information which you have provided to us, you have the right to that information in a commonly used format. This right is commonly known as the right to data portability.
You do not have to pay a fee to ask us about your information. However, we may charge a reasonable fee if your request is unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
Your right to request correction of inaccurate information
If you have reason to believe any of the personal information we collect about you may be inaccurate or incomplete, please contact us (see CONTACT US).
Your right to request erasure of information
You have the right to require that we erase your personal information if one of the following applies:
- the information is no longer necessary for the purposes for which we collected it;
- we need your consent to use the information and you withdraw your consent;
- you object to us using your information: for the purposes of marketing communications and there are no overriding legitimate grounds for the processing;
- you unsubscribe from our marketing to you;
- we have used your information unlawfully; or
- the information must be erased for compliance with a legal obligation to which we are subject,
unless it is necessary to use your information to comply with a legal obligation or to establish, exercise or defend a legal claim.
Your right to object to our processing of your personal information, including marketing
Where we are using your personal information on the basis of legitimate interests (see THE INFORMATION WE COLLECT, HOW WE USE IT AND OUR REASONS), you have the right to object to this at any time by contacting us using the contact details set out at the top of this section.
Stopping our marketing: In each marketing call we will provide you with the option to object to any future marketing via telephone. You can also contact us at any time using the details above and let us know what you would like us to change.
Your right to ask us to restrict the processing of your information
You have the right to require us to restrict our use of your information where one of the following applies:
- you contest the accuracy of the personal information that we hold about you, while we verify its accuracy;
- we have used your personal information unlawfully, but you request us to restrict its use instead of erasing it;
- we no longer need the personal information for the purpose for which we collected it, but you need it to deal with a legal claim; or
- you have objected to us using your personal information, while we verify whether our legitimate grounds override your right to object.
Your right to amend your preferences or withdraw consent
We may provide marketing to you where you are an existing customer (i.e. we have obtained your personal information in the course of a sale (or negotiations for a sale) of a product).
If so, you have the right to alter your preferences, object to our marketing or withdraw your consent at any time by contacting us using the contact details set out below (see CONTACT US). This will not affect the lawfulness of any use of your information that we make before you amend your preferences, object or withdraw your consent.
Your right to complain to a data protection supervisory authority
We will do our very best to answer any question and resolve any complaint to your satisfaction (see CONTACT US). If, for whatever reason, you feel we do not meet the high standards we expect of ourselves, you have a right to complain to a data protection authority. In the United Kingdom, this is the UK information Commissioner's Office. Their website is - https://ico.org.uk/.
6. CONTACT US
If you have any questions about our Privacy Notice, would like more information on your rights, or wish to exercise them, please contact us at:
- Email: info@planthealthcare.com.
7. INTERNATIONAL TRANSFERS OF YOUR INFORMATION
If we share your personal information within the PHC Group, this may involve transferring your data outside the European Economic Area (EEA).
Some of our external third party service providers may be based outside the EEA, therefore their processing of your personal information may involve a transfer of personal information outside the EEA.
If we share your personal information with organisations outside the EEA, we will ensure a similar degree of protection is afforded to your personal information by ensuring that at least one of the following safeguards is implemented:
- the transfer is to a country that has been deemed to provide an adequate level of protection for personal information by the European Commission (EC); or
- the transfer is subject to a contract incorporating terms approved by the EC obliging the recipient to give your personal information substantially similar levels of protection as it has in Europe; or
- the transfer is to an organisation which has acquired EC approved certification that it complies with adequate levels of protection for personal information. In the US, this is the EU-US Privacy Shield; or
- the transfer is subject to an EC approved international transfer safeguarding mechanism so as to be compliant with EU data protection laws.
Please contact us if you want further information on how we transfer your personal data out of the EEA and the safeguards in place (see CONTACT US).
8. THIRD PARTY LINKS
Our website may contain links to third party websites, plug-ins and applications. Clicking on those links may allow third parties to collect or share information about you. If you follow a link to a third party website, please note that these websites will have their own privacy notices and we do not accept any responsibility or liability in respect of the same.